What we keep, and why.

Violatte ("we") helps TikTok Shop creators and brands with violations and appeals. This page says plainly what information we collect, what we do with it, and how to have it removed. It applies to violatte.com, the Violatte Discord server and bot, and our payment pages.

What we collect

Contact details: your name, email address, Discord username and TikTok handle, which you give us in the free diagnosis, at checkout or in an order ticket. Phone number only if you choose to give it.
Case details: the violation notice, what you said or showed in the video (script, caption, on-screen text), appeal status, the product and its price, your last-30-day GMV if you share it, and the screenshots you upload.
Messages: what you write in your order ticket and in the free help channel, so our case team and baristas can follow your case.
Payment details: handled entirely by Stripe. We see your email, what you bought and the Discord username you typed at checkout. We never see or store your card number.
Usage: which bot commands you run and when, so we can apply your plan's allowances and spot abuse. The website itself sets no tracking cookies.

What we do with it

Prepare your diagnosis, appeal, Second Shot and product reports, and follow your case.
Attach your plan or credits to your Discord account after a payment.
Learn which rules get applied and which appeals work, so every creator's case gets stronger. For that we use the case outcome and the rule involved, not your name or handle.
Contact you about your case. We don't send marketing email and we never message you first on Discord.

Who sees it

Violatte's team and the AI case team that prepares cases. The AI processing runs on infrastructure we operate (ArmaraOS); case text is sent to it to produce your diagnosis and case pack. Payments go through Stripe under its own privacy policy. Discord stores your messages under Discord's privacy policy. We never sell your information, and we never share it with TikTok, brands or anyone else without your request.

How long we keep it

For as long as you're a member or your case is open, then up to 12 months so we can help if the violation comes back. Delete it sooner by asking: message a barista in Discord or email heyviolatte@gmail.com, and we remove your records and screenshots within 14 days, except what we must keep for payment records.

Screenshots

Blur anything personal before you upload: addresses, phone numbers, order IDs, other people's names. We only need the notice, the video and the listing.

Your choices

Ask what we hold about you, correct it, or have it deleted, at any time.
Opt out of your anonymised outcome being used to improve cases: tell us in writing.
Leave the Discord server at any time; your plan can be cancelled from the Stripe receipt email or by asking a barista.

Children

Violatte is for adults running TikTok Shop businesses. We don't knowingly collect information from anyone under 18.

Contact

heyviolatte@gmail.com or a barista in the Violatte Discord. Violatte is operated by AINativeLang Inc. and is not affiliated with TikTok.