How long do I have to appeal?
Usually 30 days from the notice for creator violations, but check the notice itself. Don't wait: the free diagnosis takes minutes.
Should I delete the flagged video?
No. Keep it public and unedited while the case is open. Deleting it removes your evidence and can read as an admission.
Who actually does the work?
Our AI case team, built on TikTok Shop's official published policies and hundreds of real, tracked cases, prepares every case. A barista (a person) checks and manages it when the case needs one. VIP includes two barista reviews a month.
What exactly is a Second Shot?
Appeal denied? Second Shot: we prepare your case for TikTok's human reviewers. It's a TikTok Shop support ticket requesting manual review, with the rule, what your video actually shows, and the evidence attached. It is a request to TikTok, not to a brand.
Are you a coaching or creator agency?
No. We don't coach growth, manage creators, sign brand deals or take a share of your sales. We only handle violations and compliance, so we work alongside your coach, agency or brand team, not instead of them. Coaches and agencies are welcome to send their creators to our free Discord.
Do you have a referral program?
Yes. Every member gets a personal link with /refer in our Discord. When friends you send join and stay, you earn free credits for our services: a product report each, plus an appeal prep or a Second Shot at milestones, and an appeal prep when someone you referred makes their first payment. Brands, agencies and coaches can apply for cash commissions, at our discretion and with a W-9 on file: email heyviolatte@gmail.com. Program terms.
Is this legal advice?
No. Violatte is a compliance consultancy, not a law firm. We help you understand and follow TikTok Shop's rules and prepare your submissions; you remain responsible for your content.
What happens to what I send you?
We keep what you send (name, email, TikTok handle, Discord username, case details, screenshots) to help you and to spot patterns that help every creator. We never sell it, and we delete it on request. Blur personal information in screenshots. Details in our privacy policy.
Can I cancel?
Any time, effective at the end of the paid month. Founding prices stay yours as long as your subscription is continuous.