Plain terms for calm cases.

These terms are between Violatte, operated by AINativeLang Inc. ("we", "us"), and you, the creator or brand buying or using our services. By buying a plan or a one-time service, or by using the Violatte bot, you agree to them. Current prices are on violatte.com.

1. What we do

Depending on what you buy, we: review your scripts, captions and videos against TikTok Shop's published policies before you post; diagnose violations you receive and write appeal text, support-ticket text and evidence checklists; advise you on which route to use next (appeal, content authorization, support ticket, policy quiz); produce product reports; and keep a record of your cases and their outcomes.

How the work is done. Cases are prepared by our AI case team and checked and managed by a barista (a person) when a case needs one. Barista review is provided at our discretion based on case need and availability and is not included in any fixed amount, except the two barista reviews per month included in VIP. Barista reply times are targets, not promises. Each case includes the AI case preparation, up to one barista review and up to three barista follow-up messages; further human work is quoted separately.

Second Shot means: after TikTok denies your in-app appeal, we prepare a TikTok Shop support ticket requesting manual (human) review, with evidence. It is a request to TikTok, not to any brand, and its outcome is TikTok's decision.

Plans and billing. Subscriptions are billed monthly in advance through Stripe, renew on the same day each month, and can be cancelled any time, effective at the end of the paid month. Founding prices apply to the first 50 members and stay fixed while the subscription is continuous; standard prices apply to new members from January 1, 2027. Unused monthly allowances do not roll over. One-time purchases (appeal prep, Second Shot, product reports) are credits attached to your Discord account and used when you open the matching case or request.

Fair use. If an account generates substantially more work than its plan covers, we will offer the right plan or pause the account; we never charge for work you did not approve.

2. You submit, we prepare

You submit every appeal, ticket, authorization request and form yourself, from your own account. We never ask for, store or use your password, login codes or devices, and we never log into your account. TikTok's Creator Terms don't let creators delegate their rights. If anyone claiming to be us asks for your login, it isn't us. Where we need to see account data, we rely on screenshots you send, or TikTok's official data-authorization feature that you control.

3. No guarantees

TikTok Shop alone decides violations and appeals, at its sole discretion, and its decisions are final. We do not and cannot guarantee that any violation will be removed, any points restored, any commission released, or any account reinstated. We have no special access to TikTok decision-makers. Fees pay for our preparation work, not for an outcome.

4. Your responsibilities

Give us accurate, complete information and the screenshots we ask for, and tell us your deadlines.
Keep flagged videos public and unedited while a case is open, unless we agree otherwise, and don't repost flagged content while a case is open.
Follow TikTok's rules, including the Creator Terms, the Content Policy and the Community Guidelines.

5. Your legal responsibility for your content

U.S. law makes you responsible for what you say in sponsored or affiliate content. Under the FTC Endorsement Guides, endorsers may be liable for statements made in their endorsements (16 CFR 255.1(e)). Disclose brand relationships, including free products, commissions and affiliate links, clearly in the video itself. Don't make claims that need proof the brand doesn't have, especially health claims, and don't describe an experience with a product you haven't tried. Fake reviews, paid positive reviews, and bought followers or engagement are illegal under the FTC's 2024 rule (16 CFR 465) as well as against TikTok's rules. Our advice helps reduce risk, but it isn't legal advice, and you remain responsible for your content.

6. Things we won't do

We will decline or end work involving bought, sold, transferred or backup accounts, or ban evasion; fake engagement, engagement pods or comment seeding; misleading or false claims; or appeals based on false statements or altered evidence.

7. Confidentiality and data

We keep your information confidential, use it only to provide the service, and delete it on request when our work ends. We may use anonymised, aggregated outcomes, with no names or handles, to measure what works; tell us in writing to opt out. Details are in our privacy policy.

8. Ending

You can cancel a subscription at any time, effective at the end of the paid month. We can end service with 7 days' written notice, or immediately under section 6. Fees for work already delivered remain due. Refunds: if we have not started work on a one-time purchase, we refund it on request.

9. Limits

Scope. Our service covers TikTok Shop issues: Shop violations, Creator Health Rating, product and video removals, commission holds, and related appeals. A ban or suspension of your whole TikTok account is handled only by TikTok's account support; for those we can only explain TikTok's process and help you prepare your own submission, and we don't charge appeal fees for it.

Our total liability is limited to the fees you paid in the three months before the claim. We aren't responsible for TikTok's decisions, policy changes, account actions, or lost commissions or sales.

10. General

Governing law: the State of Florida, United States. These terms, with the prices shown at purchase and our privacy policy, are the entire agreement. We may update them; the effective date above changes when we do, and continued use after a change means acceptance. Questions: heyviolatte@gmail.com.