Guide · checked against TikTok's published pages on November 9, 2026
"Suspicious or unusual activity between your shop and others" (TikTok Shop)
The seller notice that freezes withdrawals for about 60 days and asks for "additional information." What TikTok wants to see, and why most second appeals fail on paperwork that doesn't match.
Short answer
TikTok has linked your shop to another one and wants proof of who runs yours. Withdrawals usually freeze for about 60 days meanwhile. Sellers get two appeals, so make your legal name and address match on every document before you send the first one, and if the other shop is yours, say so.
What the notice says
"We've noticed suspicious or unusual activity between your shop and others. Additional information is required to verify your account." Reason: Additional Information Needed To Verify Your Identity And Business.
On this page
This is the notice sellers posted about most in the Reddit threads we read this fall. It arrives as a bundle of penalties at once, from suspended campaigns and capped daily orders to lower shop visibility, and the one that hurts most is the withdrawal freeze. In the screenshots we've collected, the withdrawal freeze ran almost exactly 60 days each time: March 12 to May 11, March 17 to May 16, April 19 to June 18.
You can usually keep taking orders. You just can't take the money out.
What "between your shop and others" means
TikTok thinks your shop is connected to another shop, and it wants proof of who is behind yours. Its connected-account FAQ for sellers spells out what it watches: "overlapping registration details, shared operating environments, or closely related business operations." That covers a second shop under the same LLC, a shop run from a computer that also runs someone else's, or a past agency that logged in for several clients from one office.
The same FAQ answers a question we hear every week. "I used an agency or third party before. Could that affect my account now?" TikTok's answer is "Yes, it could."
You have two attempts, so plan both
Sellers get two appeals per case under the Seller Enforcement Policy. The first is due within 30 days, and the second within 15 days of the first rejection. The policy adds that the review "may also review your account history and risk profile."
What we see over and over in seller posts is a rushed first attempt: a phone photo of a license, a bank screenshot, sent within the hour. It's rejected with "Your submission did not pass our review," and the second attempt goes out in a panic with the same problem. That's the trap. After that, support emails say the decision won't be reviewed again.
The path on the notice is Appeal, then "Submitting Additional Information As Requested," then the upload. Don't open it until your documents are ready.
Make every document say the same thing
Almost every failure we've read came down to a mismatch. Picture your documents side by side. The legal business name, the address and the EIN or SSN have to read the same on all of them, character for character:
- your IRS letter showing the EIN (CP 575 or 147C) and the business registration;
- a bank statement for the account linked to the shop;
- your ID, if you're the person registered as the owner;
- what you typed into Seller Center at sign-up.
"L.L.C." against "LLC" can fail an automated check. So can a suite number missing on one document, or an address you've since moved from. Fix the source first, then upload. Then check again.
If the "other shop" is yours, say so plainly and list it. If it was an agency or a past partner, attach what TikTok's FAQ names as evidence: "cooperation agreements," "proof that a partnership ended," "handover records," "password update records," "device replacement records" and "network adjustment details." An email ending the contract plus a screenshot of the password change is a solid start.
Sourcing questions
Sellers in this group are often asked where their inventory comes from. Resellers who buy from local sellers or liquidation lots, with no warehouse invoice, struggle most. One seller in our files was denied twice for that reason, and the commenter who replied said their own funds were held for up to 90 days.
A warehouse invoice is only the example TikTok gives. What it wants is proof that you own the stock legitimately. Build one folder per batch: a dated receipt or bill of sale with the seller's name, the matching payment record from your bank or payment app, and photos of the inventory. A receipt with no payment trail behind it rarely gets through. Receipts alone aren't proof.
If both attempts fail
The suspension end date on your notice is real in most cases we've seen. Funds started moving again after the window for sellers who kept the shop compliant in the meantime. Timing matters here. If you have an account manager, contact them after the first rejection, not after the second. One seller said their rep wouldn't step in until an appeal had been filed and rejected, which matches what we hear from brand reps on the creator side.
Opening a fresh shop to get around the freeze is the worst option. TikTok's enforcement policy covers accounts "where another account is used to continue the same business."
Seller questions we get
Is this the same as "Unable to verify business or individual"?
It's a close cousin. That violation is about identity documents failing on their own. This one starts from a link to another shop and then asks for identity and business proof. The document-matching work is the same.
Can I still sell during the freeze?
In most screenshots we've seen, yes, with a daily order limit and less visibility. You can't withdraw until the suspension date passes or an appeal succeeds.
Does a second shop under my LLC break the rules?
Not by itself, as far as TikTok's public pages say. What hurts is a second shop that looks hidden, or one opened after the first was restricted. Be upfront about every shop under your name.
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